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Professional Intervention Services

A board certified interventionist plans and leads the conversation that gets your loved one to accept help.

Organization of Recovery & Crisis Advisors (ORCA) plans and leads professional interventions for families whose loved one is refusing help for addiction or a mental health crisis. A board certified interventionist prepares your family over several days, leads the conversation, and has treatment arranged before it begins, so your loved one can go directly into care if they say yes.

Our approach is closest to the ARISE model, an invitational method in which the person is asked to take part rather than ambushed. In a NIDA-funded trial, ARISE engaged 83% of substance-dependent individuals in treatment, with a median of seven days from the family's first call.

Who it is for
Families of an adult, young adult, or teen who is refusing treatment for substance use, psychosis, or another psychiatric crisis.
Where
Anywhere in the United States and internationally. Our team is based in New York and travels to you.
How long
Planning takes a few days. The intervention itself is a single meeting, and treatment is arranged in advance so entry can happen the same day.
First step
A free, confidential call at 917-979-8726, any hour.

Why Interventions Matter

Addiction and mental health issues rarely improve on their own. Often, the longer someone struggles, the more complex their situation becomes, affecting their health, relationships, and stability. An intervention helps break through denial, offering a supportive environment where your loved one can clearly see the impact of their choices and the hope that recovery can bring. With our expert guidance, your family can be the catalyst for positive change and healing.

At ORCA, we take a compassionate, family-centered approach to interventions, focusing on creating a safe space where your loved one feels supported rather than judged. Our experienced interventionists guide your family through each stage, from planning to follow-up, ensuring the process is as smooth and impactful as possible.

Family support during intervention

A Thoughtful, Family-First Approach

Every intervention is unique. We tailor the process to your family's needs and prepare for acceptance, refusal, and next-step boundaries.

Personalized Planning

Every family's situation is unique. We work closely with you to understand your loved one's needs, history, and triggers, crafting a customized intervention strategy.

Compassionate Guidance

Our interventionists are skilled at handling sensitive situations with empathy and understanding, creating an atmosphere of support and encouragement.

Family Involvement

We believe that family involvement is essential. Throughout the intervention process, we provide education and preparation to help you feel confident and unified.

Focus on Next Steps

Our interventions are structured to guide your loved one toward the next stage of recovery, whether that's treatment, therapy, or another supportive service.

The Intervention Process

A clear, structured path from your first call to the moment your loved one accepts help.

01

Initial Consultation

In a confidential consultation, we'll discuss your family's situation and assess whether an intervention is appropriate. We'll answer your questions and explain what to expect at each step.

02

Intervention Planning

We'll work with you to develop a customized intervention plan that considers your loved one's needs, possible objections, and the best approach for your family. We'll prepare family members for the process, offering guidance on language, tone, and approach.

03

The Intervention

Our skilled interventionist will facilitate the meeting, ensuring your loved one feels safe and heard. We'll guide the conversation to encourage them to accept help and take the first steps toward recovery.

04

Post-Intervention Support

After the intervention, we provide guidance on next steps, including treatment options, case management, and ongoing support. Our team will stay connected with your family, helping you access additional resources and follow through on your loved one's recovery plan.

Questions Families Ask

A professional intervention is a planned, structured conversation in which family members, guided by a trained interventionist, ask a loved one who is struggling with addiction or a mental health crisis to accept help. The interventionist prepares the family beforehand, leads the meeting, and has a treatment placement arranged in advance so the person can go directly into care if they say yes.
It is time when you have already tried talking, pleading, and setting limits, and your loved one is still refusing help while the situation gets worse. You do not need to wait for an arrest, an overdose, or a hospitalization. If you are asking the question, a free consultation will tell you within one call whether an intervention is the right next step or whether something less formal will work.
Usually parents, siblings, a spouse or partner, close friends, and sometimes an employer, clergy member, or therapist. The right group is small enough to stay unified and large enough that the person cannot dismiss it. ORCA helps you choose the participants and coaches each one on what to say and what not to say.
Planning typically takes a few days, including a family preparation meeting. The intervention itself is a single conversation. Because treatment is arranged before the meeting, entry into care can happen the same day. Research on the invitational ARISE model, which is the approach closest to how ORCA works, found a median of seven days from the family's first call to the person engaging in treatment.
It depends heavily on the method. In a NIDA-funded trial of the invitational ARISE model, 83% of substance-dependent individuals engaged in treatment or self-help, and 55% did so after a single structured coaching call with the family. A separate randomized trial found that CRAFT, a family-training approach, got 64% of treatment-refusing individuals into care, compared with 30% for the confrontational surprise model. ORCA uses invitational, family-centered methods, not ambushes.
Refusal is planned for, not feared. Before the meeting we agree with the family on the boundaries that take effect if the answer is no, and we stay involved afterward. Many people who refuse on the day accept within the following days or weeks once the family holds those boundaries consistently. The intervention is not wasted; it changes what happens next.
Outside of a court order or an emergency psychiatric hold, no adult can be forced into treatment. But they do not have to want it first. The National Institute on Drug Abuse states in its Principles of Drug Addiction Treatment that treatment does not need to be voluntary to be effective. Pressure from family, employers, and the legal system can get someone into care, and the care itself can produce motivation that was not there at the start.
It depends on the case: whether travel is involved, how much family preparation is needed, and whether case management or a recovery companion continues after treatment begins. We do not publish a flat rate. The first consultation is free, and you receive a clear quote before any work starts.
Yes. ORCA is based in New York and serves families across the United States and internationally. Our interventionists travel to the family, and when a loved one is abroad we coordinate with embassies, local hospitals, and treatment programs and provide escorted transport.

Sources

The outcome figures on this page come from peer-reviewed research and federal data. This content is educational and does not replace evaluation by a licensed clinician.

Related support for intervention planning

Recovery Case Management Keep treatment, providers, and family decisions coordinated after the intervention. Recovery Companionship A dedicated professional at their side through vulnerable transitions. For Families Understand how ORCA supports parents and loved ones from the first call. Theo Puccio Co-founder and board certified interventionist. Mark Hennessy Board-certified interventionist and family crisis support. How Families Can Break the Cycle Read more about ORCA intervention strategy.

Take the First Step Toward Healing

If your family is ready to explore an intervention, we're here to help. Our compassionate team has the experience, tools, and commitment to guide you through this process and set your loved one on the path to recovery.

Get a Free Consultation Call 917-979-8726

New York-based, nationwide support. Organization of Recovery & Crisis Advisors is based in New York City and supports families nationwide through intervention, case management, companionship, travel coordination, and remote planning. Our listed office address is 120 E 34th St, New York, NY 10016.

Safety and Care Note

Organization of Recovery & Crisis Advisors is not an emergency medical service. If someone is in immediate danger, call 911 or go to the nearest emergency room. If you or someone else is thinking about suicide or self-harm in the U.S., call or text 988 or chat at 988lifeline.org.

Content on this site is educational and is not medical advice, diagnosis, or treatment. ORCA coordinates intervention, case management, and recovery support; medical and psychiatric care should come from licensed clinicians.

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